Return & Refund Policy

You may be eligible for a replacement, exchange, or refund if:

• The product arrives damaged or defective.
• The product has a material printing or manufacturing defect.
• We send you a product different from the product you ordered.
• We send you the wrong size compared with the size shown in your order confirmation.
• The product is materially different from its description or the characteristics advertised at the time of purchase.
• Your order is incomplete or an item that you paid for is missing.
• A return or refund is otherwise required under applicable law.

Claims should be submitted within 14 days of delivery.

We do not accept returns, exchanges, or refunds because:

• You changed your mind after receiving the product.
• You no longer want or need the product.
• You do not like the colour, design, fit, or style after purchase where the product supplied matches what was ordered.
• You selected the incorrect size while placing your order.

Please review the product description and applicable size guide carefully before completing your purchase.

If WearCredo sends you a size different from the size shown in your order confirmation, please contact us within 14 days of delivery.

Once your claim has been verified, we will arrange for the incorrect item to be returned and will send the correct size, subject to availability.

Where the correct size is unavailable, we may offer you an appropriate replacement or refund for the affected item.

WearCredo will bear the reasonable return and replacement shipping costs where the wrong size was sent by us.

If the size delivered matches the size selected when the order was placed, the item is not eligible for exchange solely because another size would fit better.

Where we ask you to return a product, it should, wherever reasonably possible, be:

• Unworn and unused other than what is reasonably necessary to inspect the product.
• Unwashed.
• Returned with its original tags and labels attached.
• Returned with its original packaging where applicable.

These conditions do not prevent you from raising a legitimate claim regarding a product that was already damaged, defective, incorrect, or otherwise non-conforming when delivered.

To report a damaged, defective, incorrect, misprinted, or otherwise eligible product, please contact us at:

Email: hello@wearcredo.com

Please include:

• Your order number or other proof of purchase.
• A clear photograph or video showing the product and the issue.
• A brief description of the problem.

We may request additional photographs or information where reasonably necessary to verify the issue.

Please do not send a product back to us without first contacting WearCredo. If a return is required, we will provide you with the appropriate return instructions and return address after reviewing your request.

Products sent to an address without prior return instructions may result in delays in processing the claim.

Where a return is required because the product is damaged, defective, incorrect, materially misprinted, materially non-conforming, or because WearCredo sent the wrong item or size, WearCredo will bear the reasonable return shipping cost or arrange the return where practicable.

Customers will not be required to pay return shipping merely to correct an error made by WearCredo.

Where a refund is approved, it will normally be issued to the original payment method used for the order.

We aim to initiate an approved refund within 7 business days after the returned product has been received and inspected, where a return is required.

Where no physical return is required, the refund may be initiated after the claim has been approved.

After we initiate a refund, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment provider.

Original shipping charges are not ordinarily refundable unless the refund relates to an incorrect, damaged, defective, non-conforming, or otherwise eligible order, or where applicable law requires otherwise.

Products purchased during a sale, discount, promotional campaign, or clearance event are not eligible for return or refund merely because you changed your mind or selected the wrong size.

However, sale or promotional status does not prevent you from raising a claim where the product is damaged, defective, incorrect, materially non-conforming, or where a remedy is otherwise required under applicable law.

Products that are customised or personalised specifically for you, including products featuring custom names, text, artwork, or other personalised specifications, are not eligible for return, exchange, or refund because of change of mind or customer error.

This does not prevent you from raising a claim where the customised product is damaged, defective, incorrectly produced, materially different from the approved specification, or otherwise eligible for a remedy under applicable law.

If your order has not arrived within the delivery timeframe communicated to you, please contact us at hello@wearcredo.com so that we can investigate the shipment.

Where an order is not delivered, is materially delayed beyond the agreed delivery schedule, or where applicable consumer law provides you with a remedy, we will handle the matter in accordance with the circumstances and applicable law.

We reserve the right to review and verify return, replacement, exchange, and refund claims before approving them.

We may decline a claim where the available evidence reasonably indicates that damage arose after delivery through misuse, improper washing or handling, accidental damage, or ordinary wear and tear, rather than from a defect or error attributable to WearCredo.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

If you have any questions about this Return & Refund Policy, or would like to raise a claim, please contact us:

Email: hello@wearcredo.com

Website: https://www.wearcredo.com