Privacy Policy

The information we collect depends on how you interact with WearCredo and may include:

• Identity and contact information: your name, email address, phone number, shipping address, billing address, city, state, PIN code, and other information required to communicate with you or deliver an order.
• Order and transaction information: products purchased, order value, discounts, delivery method, payment status, order history, returns, replacements, refunds, and related customer-service activity.
• Payment-related information: payment status, payment method, transaction references, refund information, and other limited information received from payment service providers. Where payment credentials are processed directly by a third-party payment provider, WearCredo does not intend to directly store complete credit card, debit card, or bank-account credentials.
• Account information: where customer accounts are available, information such as your name, email address, saved addresses, order history, preferences, and authentication-related information.
• Communications: information you provide when contacting us about an order, customer-support request, complaint, return, replacement, refund, or other enquiry.
• Technical and usage information: information such as IP address, browser type, device type, operating system, pages visited, interactions with the website, date and time of access, referring pages, and security or diagnostic information.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors use and interact with our website. Clarity may collect information about website usage and interactions, such as clicks, scrolling, mouse movements, page activity, device and browser information, diagnostic information, and other interaction events.

Clarity may use cookies and pseudonymous identifiers to associate website interactions with a browser or session. We use Clarity features such as session recordings, heatmaps, and behavioral analytics to identify usability issues, understand how visitors navigate the website, and improve the customer experience.

Information collected through Microsoft Clarity may be processed by Microsoft in accordance with Microsoft's applicable privacy practices.

We may use personal information to:

• Process, confirm, and fulfil orders.
• Arrange shipping and delivery.
• Process payments, refunds, replacements, and other order-related transactions.
• Send order confirmations, payment updates, dispatch notifications, delivery updates, and other transactional communications.
• Respond to customer-service enquiries, complaints, and requests.
• Manage customer accounts where account functionality is available.
• Prevent fraud, misuse, unauthorized transactions, and security threats.
• Maintain, troubleshoot, and improve our website and customer experience.
• Analyze website usage and usability, including through Microsoft Clarity.
• Maintain business, accounting, tax, and transaction records where required.
• Comply with applicable laws and lawful regulatory or governmental requests.
• Establish, exercise, or defend legal claims.

We may also offer you the option to receive promotional communications about WearCredo or House of Credo, such as product launches, collections, offers, or brand updates. Where consent is required by applicable law, we will obtain the required consent before sending such communications.

You may unsubscribe from promotional email communications using the unsubscribe option provided in the message, where available, or by contacting hello@wearcredo.com. Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related communications concerning an order, payment, delivery, account, or customer-support request.

We do not sell personal information as part of our ordinary business operations.

We may share personal information where reasonably necessary to operate WearCredo, provide our website, fulfil orders, protect our business, or comply with applicable law. Recipients may include:

• Payment service providers that process payments, transactions, or refunds.
• Courier, logistics, and delivery partners that require relevant customer and delivery information to fulfil orders.
• Website, hosting, cloud, infrastructure, and security providers that support the operation and security of our website.
• Analytics and performance providers, including Microsoft Clarity, which we use to understand website usage and improve usability.
• Email, messaging, and customer-support providers where used to communicate with customers.
• Professional advisers, such as accountants or legal advisers, where reasonably necessary.
• Government authorities, regulators, courts, or law-enforcement authorities where disclosure is required or permitted by law.

Some service providers may process information using infrastructure located outside India. Where personal information is processed across jurisdictions, we will take reasonable steps to handle such processing in accordance with applicable law and appropriate safeguards where required.

Our website may use cookies and similar technologies that support website functionality, security, shopping and checkout features, preferences, and analytics.

We use Microsoft Clarity for behavioral analytics. Clarity may use cookies and pseudonymous identifiers to associate page views and website interactions with a browser or session.

These technologies help provide session recordings, heatmaps, usage analytics, and other insights that help us understand how visitors interact with WearCredo and improve website usability and performance.

You may be able to control or disable cookies through your browser settings and, where available, through consent or preference controls provided on the website. Disabling certain cookies may affect some website functionality.

Payments may be processed through third-party payment service providers. Depending on the payment method selected, those providers may collect and process information required to complete the transaction under their own privacy and security practices.

We may receive and retain limited transaction information such as payment status, transaction references, payment method, refund status, and other information required for order management, accounting, fraud prevention, and legal compliance.

To fulfil and deliver an order, we may provide relevant information to courier and logistics partners. This may include your name, delivery address, PIN code, phone number, order or shipment reference, and other information reasonably required to complete delivery.

Delivery partners may contact you directly regarding delivery attempts, shipment status, verification, or other delivery-related matters.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute resolution, legal compliance, and enforcement of our agreements.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements. When information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise securely dispose of it, subject to legitimate legal, security, and backup requirements.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Subject to applicable law and permitted exceptions, you may be entitled to request information about personal data we hold about you, request correction of inaccurate or incomplete information, request deletion of information that is no longer required to be retained, withdraw consent where processing is based on consent, unsubscribe from promotional communications, or raise a grievance concerning our handling of your personal information.

Where customer-account functionality is available, certain information may also be viewed or updated through your account.

To exercise a privacy-related right or submit a privacy request, contact us at hello@wearcredo.com.

We may need to verify your identity before acting on certain requests to protect your information and prevent unauthorized access.

Certain information may need to be retained despite a deletion request where retention is required or permitted by applicable law, including for legal, accounting, tax, fraud-prevention, dispute-resolution, or similar legitimate purposes.

Our website may also contain links to websites or services operated by third parties. Those third parties may have their own privacy policies and practices. WearCredo does not control the independent privacy practices of third-party websites or services, and we encourage you to review their privacy information where appropriate.

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, technology, data practices, or applicable legal requirements.

When this Privacy Policy is updated, we will revise the "Last updated" date at the top of the page. Where required by applicable law, we will provide additional notice or obtain consent before applying a material change.

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how your personal information has been handled, please contact:

Jacob Paul
Sole Proprietor, House of Credo / WearCredo
Email: hello@wearcredo.com

Website: https://www.wearcredo.com

We will make reasonable efforts to acknowledge, investigate, and respond to privacy-related grievances in accordance with applicable law.